Help · Account
Upgrading, downgrading and cancelling
Plan changes are made from your settings. Billing is monthly and there is no lock-in.
Upgrading
An upgrade takes effect immediately and you pay the difference to reach the new tier. Your balance is set to the new plan's allowance at that moment.
Downgrading and cancelling
A downgrade or a cancellation sets your balance to the new plan's allowance in the same way — including a cancellation down to Free. Because allowances are set rather than added, a change in either direction leaves you with exactly what the plan you are on includes, and never more.
Cancelling is not the same as closing your account: cancelling moves you to Free and keeps your agents and content. Closing the account is on the account-closure control in settings and does delete them.
Seats after a downgrade
If you hold more agent seats than your new plan includes, you keep the agents themselves — what changes is how many you can have active. Nothing is deleted because you changed plan.
Last reviewed 2026-07-31.
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